Cancellation policy

At Enzenti, we strive to provide a seamless shopping experience and empower our customers to make informed decisions about their wellness journey. Below is our policy regarding the cancellation of purchase options:

Subscription Purchases

  1. Cancellation Terms:

    • Subscriptions can be canceled at any time before the next billing cycle.
    • Once a subscription order has been processed for shipping, it cannot be canceled.

  2. How to Cancel:

    • Log into your account on our website.
    • Navigate to the “Manage Subscriptions” section.
    • Select the subscription you wish to cancel and confirm the cancellation.

  3. Refunds for Subscriptions:

    • No refunds are provided for subscription orders that have already been processed or shipped.

One-Time Purchases

  1. Cancellation Terms:

    • Orders for one-time purchases can be canceled within 24 hours of placement, provided they have not been processed for shipping.

  2. How to Cancel:

    • Contact our customer support team at [insert email or phone number].
    • Provide your order number and request cancellation.

  3. Refunds for One-Time Purchases:

    • If your order is eligible for cancellation and has not shipped, a full refund will be issued to your original payment method.

General Guidelines

  • Orders that have been shipped cannot be canceled. You may refer to our [Returns & Refunds Policy] for information on returning products.
  • Enzenti reserves the right to refuse cancellation requests that do not comply with this policy.

If you have any questions or need assistance with canceling your purchase, please reach out to our customer support team. We are here to help!